Home

SOC Supervisor

The key focus of this role is to manage the Service Operations Centre and to take responsibility for the efficient operation of the network platforms and services network 24 hours a day, 365 days a year, including the coordination and management of trouble tickets and planned works to resolution, handling of escalations and provision of notifications in a manner consistent with service levels assigned to specific issues.

The SOC Supervisor is generally responsible for ensuring fast and accurate demarcation of non-network-related issues, to support end-to-end resolution of service-related problems and to develop proactive care capabilities for value-user experience, satisfying customer relationships and increasing revenues.

Job Description:

• Build and manage the SOC team, including day-to-day activities, to ensure customer-focused service delivery
• Coach and mentor all team members on the execution of processes and procedures, while fostering a customer-centric team culture
• Develop SOC mode of operations, define services models and processes in order to manage Voice Network Services; Core / Access Network (Cisco based); GPON / DWDM Network (Huawei based); system network (Windows/Linux based) and, in particular:
• Alarm monitoring, including Huawei T2000 monitoring
• Service Quality monitoring
• Fault resolution
• Change requests authorisation and implementation of some controlled changes to network devices
• Escalations to 3rd line / 3rd party vendors
• Outage notification to the business
• Working with OSP teams to identify fibre faults
• Server installations (24/7/365)
• Cabling (24/7/365)
• Housekeeping (out of hours)
• Ensure effective analytics in place to determine cause of service interruption or quality degradation, measuring the number of impacted subscribers
• Act as an escalation point for critical recovery decisions

Qualifications

• Technical degree or equivalent
• Professional or vendor qualifications in Networking, Cloud and/or Telecommunications e.g. CCNA/CCNP, GPON, IP Voice, server and infrastructure management
• Two or more years of experience supervising or managing network operations
• IT management and project management experience

Job Purpose:

This role will be responsible for monitoring the onsite delivery for the fibre connectivity element of a Full Fibre Build network deployment project within Cambridge.

Key Responsabilities:

* Ensure and monitor effective site operations and coordination of works compliant to NRSWA and Health & Safety requirements.

* Ensure all work on site is carried out to adequate standards as stated in contractual specification by conducting site audits.

Knowledge and Experience:

* Utilities Supervisory Experience

* NRSWA / Highways Experience

* Intermediate in MS Office (Outlook, Excel & Word)

* OSP Telecoms Network Build

* Fibre Optics Splicing & OTDR testing

* Blown & Traditional Cable installation

Qualifications

* Valid Streetworks Supervisor Certification

* Fibre Optic / Cabling Installation Certification (C&G or similar)

* CSCS Construction Site Supervisor Card

* Institution of occupational Safety and Health (IOSH)

My client is looking for a Network Operations Engineer to join their expanding project based in Exeter.

Key duties and responsibilities will include:

· Handling and prioritising level 2 tickets related to customer faults and achieving resolutions within agreed SLAs.

· Assist in troubleshooting and repairing assigned systems in conjunction with colleagues and vendors to ensure timely and effective remedies.

· End-to-end problem demarcation and troubleshooting of service quality issues.

· Responsible for status monitoring, escalating and completing scheduled maintenance activity.

· Perform proactive and reactive monitoring of all the fundamental tasks required in the testing and analysis of all elements of the core network equipment and facilities.

· Comply with change control procedures to ensure satisfactory conclusion of change requests and minimising downtime.

· Work closely with the SOC team, and other colleagues or vendors, in troubleshooting problems and actioning identified solutions

· Work with customers, internal or external, to resolve issues and ensure they have a positive experience dealing with us.

· Complete assigned daily tasks to ensure optimal network performance and end service for customers.

Qualifications/Experience Needed :

· Professional or vendor qualifications in Networking, Cloud and/or Telecommunications e.g. CCNA, DWDM, Fibre, GPON, Ethernet & Wi-Fi

· At least 2 years of relevant experience preferred

· Level 2 engineering

· Proficient in the setup, operation and maintenance of network equipment across the Core, Metro and Access layers

· Able to work closely with network engineers to facilitate proper operation, maintenance, and restoration of high-speed data network

If you are interested, please do get in touch!

Our client, a leader in the telecommunication industry, is looking for a Construction Supervisor in Cambridge!

Job Purpose
Reporting to the FTTP Construction Manager, this role will be responsible for monitoring the onsite delivery of the civil infrastructure for a FTTP network deployment project within Cambridge.

Key Responsibilities
* Ensure and monitor effective site operations and coordination of works compliant to NRSWA and Health & Safety requirements.
* Ensure all work on site is carried out to adequate standards as stated in contractual specification by conducting site audits.

For more information, feel free to contact Alice at

Our client is looking for a Heads of Contracts Management based in Milton Keynes:

The Role:
This is an exciting and important role for our client to help to create and deliver framework contracts to deliver their fibre to the home programme.

Some of what you will be doing will include:
* Expert in negotiating NEC3 construction contracts for major construction projects
* A track record of successfully negotiating strategic contracts for a large capital plan to tight time scales
* Delivering win-win and sustainable outcomes for the client and contractor.
* Strong commercial and negotiation skills,
* Strong presentation skills and report writing
* 10 years+ experience in construction.
* Excellent communication, numerical and computer literacy skills; including commercial software
* Experience in delivering large construction projects

Penetration Testing Manager

5 Month Contract

Location: Basingstoke

The Role

My Client require a Penetration Testing Manager to join their Information Security Transformation Programme working closely with the ESN Operations Security Director and ESN CISO.

As Penetration testing manager, you will oversee all aspects of our security testing programme, including scope definition, supplier engagement, planning, testing execution, reporting and remediation tracking. This includes the implementation and application of project procedures, tools and techniques. You will provide support to the security team and wider project delivery groups along with producing metrics and identifying, agreeing and delivering improvements to the security testing and remediation initiatives. Note this role is to manage the activities and does not require the individual to perform the testing.

You will be part of the Security Team, engaged to work with a talented security specialist working on the ESN programme. This represents a unique opportunity to lead on numerous testing activities and would suit an enthusiastic and committed professional keen to make a real and valued contribution to a significant project.

We are looking for a Penetration Testing Manager, to work closely with both internal and external stakeholders to cover numerous activities such as:

● Understanding the contract deliverables

● Engaging with Security Architects and Product Leads

● Defining the security testing scope

● Engaging with the Customer

● Engaging with 3rd Party suppliers under the ESN Testing Framework

● Planning of all preparatory tasks and information gathering

● Working closely to support external Testing providers

● Reviewing and communicating testing results and reports internally and to the client

● Defining and tracking any remediation plans

● Engaging with the MSI core business, to ensuring vulnerabilities are addressed and tracked

● Production of testing metrics


This role is based out of our Basingstoke and Rugby offices on a contract basis, with a degree of flexibility around travel required. All candidates must minimally be eligible for SC clearance. Some internal UK travel will be required for this role.

Your future duties and responsibilities The Penetration Testing Manager will effectively manage all aspects of our security testing activities on the ESN delivery programme, ensuring the workload of the team is effectively planned to ensure timely delivery, as well as assisting team members with issues and defect triage and reporting.

Planning and coordination skills will be an essential part of the role as you will need to manage both customers and suppliers. Leading the testing effort will entail allocation of resources and management of work currently being tested, contributing to the quality of the documents produced and identifying product risks through the testing performed. The Penetration Testing Manager will be responsible for encouraging good working practises and to ensure you maximise the team's full potential.

Accurate reporting, collaboration with project stakeholders and associated delivery teams in resolution of issues or defects is also a key aspect of this role. The Penetration Testing Manager will also, from time to time, be required to keep hands-on by producing reports and supporting any security tests internally as well as externally.

Other activities include knowledge sharing, engaging with designers/developer to clarify features and functionality, functional and non-functional testing, defect tracking and feeding back into the development of the software testing process.

In order to apply successfully, you must be eligible to live and work in the EU. Documented evidence of the eligibility will be required from candidates as part of the recruitment process. The candidate will ideally already hold a current UK Security Clearance, or be willing to undergo Security vetting, following a Baseline Personnel Security Screening (BPSS) check. Due to the nature of the working environment an SC or DV Clearance would be considered beneficial but is not essential.

Our client, a leader in the telecommunication industry, is looking for a Construction Supervisor in Cambridge!

Job Purpose
Reporting to the FTTP Construction Manager, this role will be responsible for monitoring the onsite delivery of the civil infrastructure for a FTTP network deployment project within Cambridge.

Key Responsibilities
* Ensure and monitor effective site operations and coordination of works compliant to NRSWA and Health & Safety requirements.
* Ensure all work on site is carried out to adequate standards as stated in contractual specification by conducting site audits.

For more information, feel free to contact Alice at

Our client, a leader in the telecommunication industry, is looking for a Fibre Planner based in Ipswich!

Job Overview
The City Planner is responsible to the Construction Manager for the design of all networks required to enable a city infrastructure to be built. To create fundamental city-wide designs through the use of software and tools and to consistently improve the software and tools.

Some of what you will be doing will include:
* Design and oversee design of agreed fibre architectures to satisfy city design (FTTH)
* Forecast CAPEX and OPEX requirements of designed infrastructure projects
* Management and governance of works in compliance with guidelines and code of practice
* Manage and advise on capacity within the FTTH city

To be successful in this role you'll need:
* Experience with manipulating data and metadata underpinning a civils and fibre design
* Detailed understanding of all aspects of civils route planning
* Detailed understanding of all aspects of fibre planning
* Detailed understanding of Diversionary works code of practice and its application
* Full understanding of UK local and national authority regulations in respect to civil engineering works

For more information, feel free to Alice at

Our client is looking for a Quantity Surveyor on a growing project in Milton Keynes

To support the commercial and contractual management of a portfolio of telecoms projects, these include; new build, city enhancement projects and field service frameworks. The role will ensure that the project and field service teams are fully protected under the contract terms and comply with the relevant statutory requirements e.g. Construction Act.

Some of what you will be doing will include:

* Manage the commercial resources (finance) of the assigned project (or region/workstream) to manage planned expenditure through the placement and control of contracts.
* Value work executed by contractors and certify interim and final payments.
Support the authorisation and submission of project variations.
* Assess, review and mitigate commercial and contractual risks and implement the companies' policies for risk management
* Provide commercial and contractual expertise to contracts, to include the production and submission of valuation certification, drafting & issuing correspondence, claims, produce and report budget monitoring and producing contract/workstream performance data.
* Coach/Develop and mentor junior members of staff and act as an example to others.
* Assist in the monthly measurement of supplier KPI's and reporting.

Experience

* Previous experience of commercial management and procurement of contractors, including chairing regular meetings, measurement and control cycle, certificates and accruals calculations
* Ability to use spreadsheets to interpret and collate financial data
* Working knowledge of ICC and NEC3 ECC forms of Contract
* Negotiation with suppliers and partners
* Presentation skills and report writing
* Experience in the civil engineering industry/passive network e.g. street-works
* Excellent communication, numerical and computer literacy skills

For more information, feel free to contact Alice on