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ESN Service Architect

Location: Basingstoke/London - Ocassional Travel

Start Date: As soon as possible

Role Insights:

Reporting directly to the Head of Service Design, this is a strategic role that will directly impact decision making and service management development. With a number of global acquisitions providing new technology and capability, there is a need to leverage the experience and knowledge of the business to deliver an integrated service and support model for the UK. The role is responsible for delivery of key aspects of service design and acting as a subject matter on service management throughout the project lifecycle:

• Interface with technical solutions architects to ensure integrated service and technical designs that deliver outstanding solutions, capabilities and service experience to customers
• Development and ongoing accountability for service design artefacts such as policy, product descriptions and processes
• Supporting the development of Service propositions and Service management definitions for key emergency services products and services

Key Responsibilities/accountabilities:

• Support development of service and operating models and support organization structures through customer to other ESN suppliers
• Manage operational stakeholders input to service design as appropriate ensuring deliverable and high quality services can be provided and supported
• Provide regular expert guidance and support to Business Analysts on working level procedures, as well as collaboration and support with other areas of the programme and work streams to ensure solutions and services are delivered.

Experience - Knowlegde and Skills:

• At least 7 years previous experience in a products/solutions/service design role
• Background and experience in Telecoms/IT technology field/projects essential
• Ability to deliver and work well with others under pressure and to timelines

This role undertakes work that requires the application of fundamental principles in a wide and often unpredictable range of multi-faceted contexts problems.

Successful candidate will be based in Basingstoke with occasional travel to London (business HQ and customer premises) as well as Rugby and other business locations (stakeholder engagement)

Please feel free to contact me for any further enquiries

/0207 328 7707

Our client is looking for Vendor Deliivery Manager based in Cambridge!

The VDM will be responsible for the delivery of dark fiber, bulk fiber, leased wavelength and associated cross connects. The role will be to plan, facilitate and manage deployment of new fiber services in their assigned region, Americas, Asia, or Europe.

Responsibilities:
* Serve as the primary vendor contact for the delivery of long haul dark fiber, leased wavelengths, circuit adds, moves, changes and disconnects. * Proficient in the reading & understanding of dark fiber and other service contracts, with the ability to act on the terms set out within the contract. * The ability to drive vendors to remediate non-compliant/out of specification delivered fiber. * Demonstrated organizational project tracking, communications & time management skills. * Good understanding of interconnectivity requirements within carrier hotels. Knowledge of fiber characterization, fiber types, physical interfaces, connector types. * Understanding of industry fiber cleaning procedures, radius bend and fiber running procedures, with knowledge of OTDR traces, optical insertion loss, & splicing. * Proficient with laptop and window applications, managing multiple spreadsheets & documents. MS projects useful but not essential. * Good telecommunication background, Fiber, DWDM, SDH, AC/DC Power, Site survey, Co-location, carrier hotels, meet me rooms. * Communication of target completion dates.

Skills and Qualifications
* Bachelor's Degree in a technical discipline or 5 years in a telecom related field. * Minimum of 3 -5 years of technology related project management experience. * Knowledge of Dark Fiber and Lit circuit delivery. * Negotiation, project management, leadership, planning and time management skills. * PRINCE 2 or any project management accreditation, and telecoms technical qualifications, specifically involving fiber

For more information, feel free to get in touch with Alice on 0203 328 7700!

Our client is looking for a Delivery Manager based in Bradford in order to lead and deliver their fibre project.

Your Responsabilities:

• You will be Responsible for managing the Construction Management team
• You will manage the operational relationships with all suppliers
• You will own the budget and track it

Requirements:

• Strong telecoms/ IT Service Management experience to a global client
• Proven track in delivering medium to large multi-site client projects with experience of managing capital budgets extending to £20M.
• Proven delivery management experience gained within a telecoms environment

For more information on the opportunity, feel free to contact Alice on +44 (0) 203 328 7700!

Our client, a leader in the telecommunication industry, is looking for a City Planner based in Rotherham.

Your Responsabilities

* Providing required reporting of project highlights throughout the project lifecycle to client and key city stakeholders
* Acting as the commercial owner of the city before, during and after build
* Driving local commercial "densification" of the network (penetration of all network verticals, total contract value or contracts, success with local housing association and new build developers, major wayleave relief for council properties etc.)
* Acting as the local market expert: local demographics, competitor intelligence, key business parks, housing developments, local partners, key local events and relevant B2B organisations
* Developing strong local relationships to identify and progress local commercial opportunities
* Representing and speaking on behalf of us at local networking and community events, working with the Marketing Manager on messaging, branding guidelines and local media engagement
* Ensuring council, local ISP and city stakeholders are kept up to date on the handling of construction issues and that these are dealt with quickly, effectively and sensitively

To be successful in this role you'll need:

* Experienced in B2B account management
* Working knowledge and experience of local government
* Proven stakeholder management experience
* Ability to present confidently to large groups

To find out more about the role, you can reach out to Alice on 0203 328 7700!

Our client, a leader in the telecommunication industry, is looking for a City Planner based in Portsmouth.

Your Responsabilities:

* Designing and overseeing the design of agreed fibre architectures to satisfy city design (FTTH)
* Forecasting CAPEX and OPEX requirements of designed infrastructure projects
* Responsible for the management and governance of works in compliance with guidelines and code of practice

Required Experience:

* Experience with manipulating data and metadata underpinning a civils and fibre design
* Detailed understanding of all aspects of civils route planning
* Detailed understanding of all aspects of fibre planning
* Detailed understanding of Diversionary works code of practice and its application
* Full understanding of UK local and national authority regulations in respect to civil engineering works

For more information, please feel free to contact Alice on +44 (0) 203 328 7700!

City Manager - Swindon

Salary: Competitive + Car Allowance + Bonus Scheme

Hours: Full-time

Travel: Will be required UK only

As a key member of the City Leadership Team, the City Manager is the champion of the Gigabit City with major city stakeholders in one or more Fibre-to-the-Home (FTTH) cities before, during and after FTTH build. Leading on the key local city relationships and opportunity development to ensure all my clients vertical market opportunities (in Public Sector, Carrier, Wholesale Channel, Mobile and Consumer) are identified and maximised, key relevant stakeholders are engaged, all key relationships are effectively managed and the reputation of my client is highly positive.

Some of what you'll be doing will include:

• Owning the relationship with senior stakeholders in the Council and supporting the Delivery Manager with the Highways relationship
• Acting as the local market expert: local demographics, competitor intelligence (BT FTTC/Virgin presence), key business parks, housing developments, local partners, key local events and relevant B2B organisations
• Collaborating with the City team (Project Manager, Delivery Manager, Marketing Manager) to ensure a smooth and effective roll-out

Want to Learn more?

Lets Connect to discuss!

If you feel that this role is for you, then please apply now!

Our client, a leader in the telecommunication industry is looking for a Data Integrity Analyst for a 10 Months contract based in Basingstoke.

Your Responsabilities:

Working within the wider Business Transformation team the Data integrity Analyst will be responsible for implementing data governance to ensure data integrity throughout the end to end value chain is maintained.

You will manage data integrity cleanse activities to ensure system data is of the highest accuracy; working across all systems in the end to end value chain

You will execute different data analytics to ensure the completeness, quality, and consistency of data used for analytics across systems.

You will develop and publish reporting and analytics to confirm data integrity and completeness tends across systems and value streams

You demonstrated ability to write database queries in SQL to validate data through various layers of ELT (Extract, Transform, Load) procedures and cleanse large data sets into backend system tables

Required Skills

Strong data knowledge and analytical skills

Knowledge of SQL and database structures

Excellent organizational skills and ability to handle multiple activities with changing priorities simultaneously

Experience in new systems implementation and change management preferred

Customer-oriented personality with positive drive and a pragmatic, structured approach

Passion for Data and analytics combined with the ability to communicate insights to the business and senior management

PowerBI

Telecommunications industry knowledge

JIRA

For more information, feel free to contact Alice on +44 (0) 203 328 7700!

Our client is looking for a Delivery Manager based in Rotherham in order to lead and deliver their fibre project.

Your Responsabilities:

• You will be Responsible for managing the Construction Management team
• You will manage the operational relationships with all suppliers
• You will own the budget and track it

Requirements:

• Strong telecoms/ IT Service Management experience to a global client
• Proven track in delivering medium to large multi-site client projects with experience of managing capital budgets extending to £20M.
• Proven delivery management experience gained within a telecoms environment

For more information on the opportunity, feel free to contact Alice on +44 (0) 203 328 7700!

Our client is looking for a Delivery Manager based in Plymouth in order to lead and deliver their fibre project.

Your Responsabilities:

• You will be Responsible for managing the Construction Management team
• You will manage the operational relationships with all suppliers
• You will own the budget and track it

Requirements:

• Strong telecoms/ IT Service Management experience to a global client
• Proven track in delivering medium to large multi-site client projects with experience of managing capital budgets extending to £20M.
• Proven delivery management experience gained within a telecoms environment

For more information on the opportunity, feel free to contact Alice on +44 (0) 203 328 7700!